Terms and Conditions





The following terms and conditions are subject to change without prior notice.

Booking any MM Adventure tour or transfer, making a reservation in other words, implies your full understanding and acceptance of the following terms and conditions.

The Nature of Adventure

1. Since our tours and transfers are either privately or jointly organized, we recommend you booking your place as soon as you know your travel dates. Bookings at the last minute will be subject to availability of drivers, guides, and space among other factors.

2. Our tours are nature cum adventure activites. Any deviations, delays, unforseen circumstances and / or cancellations or otherwise from the prepared itinerary should be expected and taken with an open mind and humour. Be prepared to rough it out.

General Terms

1. All guests booking tours shall do so strictly at their own risk.

2. All guests must sign and return the “Indemnity Form” when given by the tour guide before any adventurous activity can begin.

3. The organizers shall not be responsible for any loss and / or damage to the guest’s personal belongings.

4. It is preferable that any guests who have any questions regarding the tour, ask the organizer and tour guide beforehand or at best prior to departing on the tour.

5. All guests must notify the organizer and tour guide as to their whereabouts at all times. Any guest who wishes to do their own activity during the tour must let the organizer and tour guide at least 24 hours before the travel date.

6. The organizer and tour guide will do our best to show as many interesting places as possible throughout the tour and will provide the best service possible to all guests at all times.

7. As each tour and transfer is either privately or jointly organized, we recommend that you reserve your tour as soon as you and your group decide on a travel date.

8. As our tours are outdoor adventures, any deviations to the itinerary, delays, unforeseen circumstances and/or cancellations of certain stops should be expected and taken with humor. Always be prepared to rough it out.

9. No refunds will be entertained in case of any "UN-USED" services, activities or tours, and / or for any "NO SHOW".

Booking Terms

1. All bookings must be made online through our website at www.mmadventure.com . No phone or text message bookings are allowed in any circumstance.

2. Submission of the booking form and deposit payment through the website does not guarantee the confirmation of any tour. A tour is only 100% confirmed after the Tour Confirmation and / or the Proforma Invoice is issued by us.

3. Any booking received too late for us to make the necessary arrangements prior to the departure time of the tour will be automatically rejected. Any deposit made for the booking will be 100% refunded.

4. Any booking received without the correct corresponding deposit payment amount will be automatically rejected as no arrangement can be made to confirm the tour.

Deposit Payment Terms

1. A deposit is required to confirm each tour. Without the correct deposit payment, no arrangements will be made to confirm any tour.

2. Deposits paid through PayPal are subject to a 4% E-commerce charge and a RM 5.00 surcharge. Deposits paid through other payment options may be subject to other bank charges.

3. Deposits are 100% refundable if we are fully booked on your preferred date and no alternate can be arranged to conduct the tour. Deposits become 100% non-refundable once the Tour Confirmation or the Proforma Invoice has been issued.

4. There shall be no refund of the payments whatsoever after the commencement of the trip.

Balance Payment Terms

1. The balance payment must be paid to our driver guide when we pick you up on the tour date. If you refuse to pay the full balance payment when requested by our driver guide, we reserve the right to not let you board and cancel the tour.

2. Balance payments made in cash should be paid in Malaysian Ringgit. For payments in other currencies, please let us know at least 24 hours before the travel date so that we can check the rates and confirm the exact amount.

3. Balance payments made through credit / debit cards are subject to a 2.5% surcharge. For payments made through credit / debit card, please let us know at least 24 hours before the travel date so that we can make the necessary arrangements. The charge on your credit /debit card will read "MM Adventure Travel and Discovery SDN BHD".

4. There shall be no refund of the payments whatsoever after the commencement of the trip.

Cancellation of Tours by MM Adventure

1. MM Adventure reserves the right to cancel any tour no later than 48 hours prior to the travel date. MM Adventure will advise you through email or phone calls for any case of cancellations.

2. Cancellations of tours may be due to “Force Majeure”, or in other words, any circumstance beyond reasonable control of MM Adventure, including, but not limited to, war, threats of war, riots, civil strife, terrorist activity, industrial disputes, disease outbreaks, industrial or nuclear disasters, adverse weather conditions, floods, fires and strikes.

3. In the event of “Force Majeure”, MM Adventure reserves the right to cancel any tour at any time and will not be liable for any delays, changes and / or cancellations for any tour or any part of a tour. All payments will be refunded according to the refund policy.

4. With any cancellation before the tour begins, MM Adventure will offer alternative arrangements, and if the price of the alternative arrangement is of lower value than the original booking, we will either refund the difference to you or update the balance payment amount to reflect the new amount. If you do not accept the alternative arrangements, all previous arrangements will be cancelled and the payments will be refunded according to the refund policy.

Cancellation of Tours by Guests

1. Should you wish to cancel the tour after the Tour Confirmation and / or the Proforma Invoice has been issued, the deposit payment will be 100% non-refundable.

2. Should you wish to cancel the tour after the Tour Confirmation and / or the Proforma Invoice has been issued and 6 hours before the tour begins, and if you have already made the full payment for the tour, the amount designated as the deposit payment will be 100% non-refundable while the amount designated as the balance payment will be 100% refundable.

3. Should you wish to cancel the tour 6 hours before the tour begins, all payments collected will be 100% non-refundable.

Refund Policy

1. In the event of cancellation of any tour at any time by MM Adventure, whether due to “Force Majeure” or due to other circumstances, any payment that has been collected will be refunded after subtracting all unrecoverable costs that has already been incurred prior to the tour and / or on the tour.

2. In the event of cancellation of any tour at any time by MM Adventure, whether due to “Force Majeure” or due to other circumstances, MM Adventure will not be liable for any additional costs incurred to you.

3. Should you wish to cancel the tour after the Tour Confirmation and / or the Proforma Invoice has been issued, the deposit payment will be 100% non-refundable.

4. Should you wish to cancel the tour after the Tour Confirmation and / or the Proforma Invoice has been issued and 6 hours before the tour begins, and if you have already made the full payment for the tour, the amount designated as the deposit payment will be 100% non-refundable while the amount designated as the balance payment will be 100% refundable.

5. Should you wish to cancel the tour 6 hours before the tour begins, all payments collected will be 100% non-refundable.

6. No refunds will be entertained in case of any "UN-USED" services, activities or tours, and / or for any "NO SHOW". There will be no refund given for ANY unused services including missed ground arrangements, sightseeing, meals and / or hotel accommodations included in the tour package.

Vehicle Terms

1. It is the responsibility of the group leader to make sure that all guests know the basic terms and conditions. We reserve the right to cancel the tour at any time and / or bar you from entering the vehicle if any guest violates our vehicle terms and disrespects the vehicle on the tour.

2. No eating or drinking is allowed in the vehicle, except the plain bottled drinking water provided by us. Especially no small foods, chewing gum or tidbits is allowed in the vehicle.

3. No putting shoes or feet on the vehicle seats or on the back of the vehicle seats in front of you.

4. No wet or dirty clothes in the vehicle. We reserve the right to bar you from entering the vehicle in wet or dirty clothes.

5. No littering is allowed in the vehicle.

6. The full costs of repairs for any damage caused by any guest will be borne 100% by the group leader.

7. Child and / or infant car seat will be available upon request only. Requests must be made at least 24 hours before the tour or transfer and is subject to availability of the car seats.

Guest Terms

1. An adult traveler is defined as any traveler aged 12 and older. A child traveler is defined as any traveler between the age of 36 months and 12 years old. An infant is any traveler aged below 35 months old.

2. All infants travel free of charge when using when occupying the same room as its parents and using the existing bedding in the room. In the case of infants requiring an extra cot or bed when occupying the same room as its parents, a surcharge will be applicable depending on the hotel rates at the time of the booking.

3. All child travelers travel according the child rates as published on our website. When no child rates are published, all child travelers travel at the same price as adult travelers.

4. Most of our tours are suitable for children and so we do not identify specific "Family Tours" as we think that that would be too restrictive. However, if you, as a family, are the first guests to sign up on a tour, it will automatically be designated as a "Family Tour”. Therefore, we suggest booking as early as possible when travelling with children. Please call our office or email us to discuss which tours are suitable for children.

Pregnant Travellers

1. All pregnant guests, even in the early stages, must inform MM Adventure when booking any tour so that special arrangements can be made before confirmation of the tour. If any pregnant guest travels with MM Adventure without letting us know that they are pregnant in time for us to make special arrangements, MM Adventure will not be in any way responsible or liable for any untoward consequences.

2. MM Adventure will not allow any pregnant guest, even in the early stages, from taking part in any outdoor adventure activity and strongly recommends that pregnant guests do not take part in any strenuous activities on tours.

3. If any pregnant guest takes part in any adventurous strenuous activity on any tour without the knowledge of MM Adventure or takes part in the activities against our advice and / or recommendations, MM Adventure will not be in any way responsible or liable for any untoward consequences.

Single Travellers

1. Due to there being an absolute minimum cost required to conduct a tour, single travelers will be required to bear that minimum cost themselves. If you are unable to make the payment for a single traveler, please contact us earlier and we will try our best to combine you with other guests travelling on the same tour, on the same day. This would depend on if the other guests are open to combining the tour with you and if there is sufficient time for us to contact the guests travelling and make the necessary arrangements prior to the departure of the tour.

Tour Prices Terms

1. While we make every effort to fill each tour to the point of maximum economy for everyone, we must tier the prices of our tours to accommodate for groups with smaller number of travelers.

2. All tour prices exclude flight tickets, airport taxes, tips, bellman services, maid services, hotel room service, additional local guides, any personal expenses, telephone calls and charges, excess baggage fees, meals, daily parking fees and any other expenses not specifically mentioned as included in the tour confirmation. All extra expenses as stated here and not specifically mentioned as included in the tour confirmation will be borne by the client directly.

Luggage Terms

1. Each guest is allowed only one luggage bag and only one carry one bag. Due to safety factors of guests in the vehicle, safety of other road users, and care for our vehicles, MM Adventure will not allow any over-stuffing of luggage in any vehicle.

2. MM Adventure reserves the right to collect payment directly from the group leader for any additional costs incurred for the transport of the excess luggage. MM Adventure also reserves right to not begin the tour until any excess luggage is dealt with. Any delays to the itinerary caused when dealing with the excess luggage may result in some activities or stops on the tour being cancelled. No refunds will be entertained in any case.

Hotel and Accommodation Terms

1. Rooms are assigned by the hotels and based on ROH (run of house) unless otherwise indicated. Hotel check in time is normally 1400 hours and check out is normally 1200 hours.

2. All hotel bookings included in the tours are based on 4-star twin sharing rooms. Upgrade to 5-star accommodations are subject to an additional surcharge and are only available where stated. Child travelers must share a room with at least one parent or adult guardian.

Safety Terms

1. All guests must follow all safety instructions as given by the organizers, guides, and / or other relevant authority figures.

2. The organizer, guides, and / or other relevant authority figures will only deal directly with the group leader of the tour group. All other guests should obtain information with regards to the trip from their respective group leader.

Copyright Terms

1. No party, other than those directly appointed by MM Adventure, is allowed to copy, reproduce, republish, disassemble, decompile, reverse engineer, post, make available to the public and / or otherwise use the content of this website, including software, applications, scripts, web pages, design elements and graphics, in any way whatsoever.

Travel Insurance

1. MM Adventure does not provide travel insurance for any guest for any tour unless specifically agreed upon in a signed agreement and so highly recommends that you purchase travel insurance for all guests in your group prior to embarking on any form of travel, which will be very important in situations, including, but not limited to medical emergencies, lost baggage, and / or evacuations.

Malaysian Taxes

1. As of the 1st of April 2015, all prices stated on our website are subject to an additional surcharge of 6% for the Malaysian Goods and Services Tax ( GST ). More information on the Goods and Services Tax collected by the Malaysian government can be checked out on the Royal Malaysian Customs Department website.

Travellers Fitness and Medical Information

1. Participants should be reasonably fit & healthy to participate in our tours. In case of any doubt, participants are encouraged to seek confirmation from a medical doctor if they would be able to participate in any tour.

2. Participation on an MM Adventure tour requires that you are in good health. It is essential that any person with any medical problems or dietary restrictions make them known to us well before departure. We can then counsel you on whether the adventure you have selected is right for you.

3. MM Adventure reserves the right to disqualify / stop any participant at any time during any tour if we feel that the participant is physically incapable and / or if a participant's continued participation will jeopardize the safety of either the individual involved or the whole group. There will be no refund given under these circumstances.

4. MM Adventure is not a medical facility and therefore has no expertise nor responsibility to provide any type of medication during any tour. It is your responsibility to be prepared with any prescription medications you would need during any tour and your responsibility to seek advice from a private physician for whether you are well enough to travel and participate in your preferred tour.

5. Hospital facilities for serious health problems are often unavailable in certain areas travelled on tours and evacuation can be prolonged, difficult, and expensive. MM Adventure assumes no liability regarding the provision of any medical care and so all expenses will be borne by the guest themselves.

6. For all tours which involve adventure caving, jungle trekking in remote areas, mountain climbing and any other outdoor activity, all participants are advised to take the required course of Malaria pills. Kindly consult your own doctor beforehand. MM Adventure does not provide any form of medication, including malaria pills, during any tour.

Limitation of Liability

MM Adventure gives notice that services provided with our tours and itineraries, including transportation, hotel accommodations, meals, and all other services, are purchased from various independent suppliers who are not affiliated with MM Adventure in any way. Although we endeavor to choose the best suppliers available, MM Adventure has no right to control their operations and therefore make all travel arrangements based on the express condition that MM Adventure, and our own agents and employees, shall not be liable for any delay, mishap, inconvenience, expense, irregularity, bodily injury or death to person, or damage to property occasioned through the conduct or default of any company or individual engaged in providing these services. Each of these passenger conveyance companies, tour companies, hotels, restaurants, etc., is subject to the laws of the state or country where the service is provided.

MM Adventure shall not be liable for:

(a) expenses such as additional hotel nights and meals not specified in the individual tour itineraries that may be required either during, prior to, or following a tour, when caused by the guest’s travel arrangements, by airline scheduling or airline schedule changes, canceled flights, missed flight connections, and / or by other factors not under the control of MM Adventure.

(b) expenses incurred in recovering luggage lost by airlines, belongings left behind on a trip, or the shipping of purchases or other goods home from abroad.

(c) bodily injury or property damage for any reason, including but not limited to acts of God, weather conditions, quarantines, strikes, civil disturbance, theft, default, detention, annoyance, changes in government regulations, terrorism, war, or failure of conveyance to arrive or depart as scheduled, etc. over which MM Adventure has no control.

MM Adventure reserves the right to change hotels and tour leaders and to alter the itinerary when deemed necessary or advisable. MM Adventure also reserves the right to cancel any trip prior to departure.

If you still have any doubts about our Terms & Conditions, please email us any questions you may have and we will be glad to answer them.