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Booking Terms

Please read these terms & conditions carefully before making any bookings for tours or transfers operated by us at MM Adventure Travel and Discovery SDN BHD. The booking of any tour or transfer with us, making a reservation in other words, implies your full understanding and legally binding acceptance of the following terms.

The following terms and conditions are subject to change without prior notice.

The Nature of Adventure

Keep in mind that our tours are nature and adventure activities. Nature can be unpredictable at times and will not behave as we expect it to at all times.

  • We recommend you book your preferred tour as soon as you know your travel dates. Bookings received at the last minute will be subject to the availability of drivers, guides, and tickets, among other factors.
  • Expect that there may sometimes be some deviations, delays, unforeseen circumstances, cancellations or otherwise from the prepared itinerary. Take any changes with an open mind and a sense of humour. Be prepared to rough it out and trust that your safety is always our number one priority.

General Terms

  • All bookings must be made online through our website at and by email at No phone or text message bookings are allowed in any circumstance.
  • Submission of the booking form and deposit payment through the website does not guarantee the confirmation of any tour. A tour is only 100% confirmed after the Tour Confirmation and/or the Proforma Invoice is issued by us.
  • Any booking received too late for us to make the necessary arrangements prior to the departure time of the tour will be automatically rejected. Any deposit made for the booking will be 100% refunded.
  • Any booking received without the correct corresponding deposit payment amount will be automatically rejected as no arrangement can be made to confirm the tour.
  • All guests booking tours shall do so strictly at their own risk.
  • All guests must sign and return the “Indemnity Form” when given by the tour guide before any adventurous activity can begin.
  • The organizers shall not be responsible for any loss and/or damage to the guest’s personal belongings.
  • It is preferable that any guests who have any questions regarding the tour, ask the organizer and tour guide beforehand or at best prior to departing on the tour.
  • All guests must notify the organizer and tour guide as to their whereabouts at all times. Any guest who wishes to do their own activity during the tour must let the organizer and tour guide at least 24 hours before the travel date.
  • The organizer and tour guide will do our best to show as many interesting places as possible throughout the tour and will provide the best service possible to all guests at all times.
  • As each tour and transfer is either privately or jointly organized, we recommend that you reserve your tour as soon as you and your group decide on a travel date.
  • As our tours are outdoor adventures, any deviations to the itinerary, delays, unforeseen circumstances and/or cancellations of certain stops should be expected and taken with humour. Always be prepared to rough it out.
  • No refunds will be entertained in case of any "UN-USED" services, activities or tours, and/or for any "NO SHOW".

Payment Terms

All payments received by us at MM Adventure for the tours and transfers we conduct are subject to our Payment Terms. Please refer to them here.

Refund Policy

All payments received by us at MM Adventure for the tours and transfers we conduct are subject to our Refund Policy. Please refer to them here.

Cancellation Policy

All tours and transfers booked with MM Adventure are subject to our Cancellation Policy. Please refer to them here.

Vehicle Terms

It is the responsibility of the group leader to make sure that all guests know the vehicle terms. We reserve the right to cancel the tour at any time and/or bar you from entering the vehicle if any guest violates the following terms and disrespects the vehicle during the tour or transfer.

  • No eating or drinking is allowed in the vehicle, except the plain bottled drinking water provided by us. Especially no small foods, chewing gum or tidbits is allowed in the vehicle.
  • No putting shoes or feet on the vehicle seats or on the back of the vehicle seats in front of you.
  • No wet or dirty clothes in the vehicle. We reserve the right to bar you from entering the vehicle in wet or dirty clothes.
  • No littering is allowed in the vehicle.
  • The full costs of repairs for any damage caused by any guest will be borne 100% by the group leader.
  • Child and/or infant car seat will be available upon request only. Requests must be made at least 24 hours before the tour or transfer and is subject to availability of the car seats.

Luggage Terms

  • Each guest is allowed only one luggage bag and only one carry one bag. Due to safety factors of guests in the vehicle, safety of other road users, and care for our vehicles, MM Adventure will not allow any over-stuffing of luggage in any vehicle.
  • MM Adventure reserves the right to collect payment directly from the group leader for any additional costs incurred for the transport of the excess luggage. MM Adventure also reserves right to not begin the tour until any excess luggage is dealt with. Any delays to the itinerary caused when dealing with the excess luggage may result in some activities or stops on the tour being cancelled. No refunds will be entertained in any case.

Traveller Terms

  • An adult traveler is defined as any traveler aged 12 and older. A child traveler is defined as any traveler between the age of 36 months and 12 years old. An infant is any traveler aged below 35 months old.
  • All infants travel free of charge when using when occupying the same room as its parents and using the existing bedding in the room. In the case of infants requiring an extra cot or bed when occupying the same room as its parents, a surcharge will be applicable depending on the hotel rates at the time of the booking.
  • All child travelers travel according the child rates as published on our website. When no child rates are published, all child travelers travel at the same price as adult travelers.
  • Most of our tours are suitable for children and so we do not identify specific "Family Tours" as we think that that would be too restrictive. However, if you, as a family, are the first guests to sign up on a tour, it will automatically be designated as a "Family Tour”. Therefore, we suggest booking as early as possible when travelling with children. Please call our office or email us to discuss which tours are suitable for children.

Traveller Safety Terms

  • All guests must follow all safety instructions as given by the organizers, guides, and / or other relevant authority figures.
  • The organizer, guides, and / or other relevant authority figures will only deal directly with the group leader of the tour group. All other guests should obtain information with regards to the trip from their respective group leader.

Fitness and Medical Information

  • Participants should be reasonably fit & healthy to participate in our tours. In case of any doubt, participants are encouraged to seek confirmation from a medical doctor if they would be able to participate in any tour.
  • Participation on an MM Adventure tour requires that you are in good health. It is essential that any person with any medical problems or dietary restrictions make them known to us well before departure. We can then counsel you on whether the adventure you have selected is right for you.
  • MM Adventure reserves the right to disqualify / stop any participant at any time during any tour if we feel that the participant is physically incapable and / or if a participant's continued participation will jeopardize the safety of either the individual involved or the whole group. There will be no refund given under these circumstances.
  • MM Adventure is not a medical facility and therefore has no expertise nor responsibility to provide any type of medication during any tour. It is your responsibility to be prepared with any prescription medications you would need during any tour and your responsibility to seek advice from a private physician for whether you are well enough to travel and participate in your preferred tour.
  • Hospital facilities for serious health problems are often unavailable in certain areas travelled on tours and evacuation can be prolonged, difficult, and expensive. MM Adventure assumes no liability regarding the provision of any medical care and so all expenses will be borne by the guest themselves.
  • For all tours which involve adventure caving, jungle trekking in remote areas, mountain climbing and any other outdoor activity, all participants are advised to take the required course of Malaria pills. Kindly consult your own doctor beforehand. MM Adventure does not provide any form of medication, including malaria pills, during any tour.

Pregnant Travellers

  • All pregnant guests, even in the early stages, must inform MM Adventure when booking any tour so that special arrangements can be made before confirmation of the tour. If any pregnant guest travels with MM Adventure without letting us know that they are pregnant in time for us to make special arrangements, MM Adventure will not be in any way responsible or liable for any untoward consequences.
  • MM Adventure will not allow any pregnant guest, even in the early stages, from taking part in any outdoor adventure activity and strongly recommends that pregnant guests do not take part in any strenuous activities on tours.
  • If any pregnant guest takes part in any adventurous strenuous activity on any tour without the knowledge of MM Adventure or takes part in the activities against our advice and / or recommendations, MM Adventure will not be in any way responsible or liable for any untoward consequences.

Solo Travellers

Due to there being an absolute minimum cost required to conduct a tour, single travellers will be required to bear that minimum cost themselves. If you are unable to make the payment for a single traveller, please contact us earlier and we will try our best to combine you with other guests travelling on the same tour, on the same day. This would depend on if the other guests are open to combining the tour with you and if there is sufficient time for us to contact the guests travelling and make the necessary arrangements prior to the departure of the tour.

Travel Insurance

MM Adventure does not provide travel insurance for any guest for any tour unless specifically agreed upon in a signed agreement and so highly recommends that you purchase travel insurance for all guests in your group prior to embarking on any form of travel, which will be very important in situations, including, but not limited to medical emergencies, lost baggage, and / or evacuations.

Pricing Terms

  • While we make every effort to fill each tour to the point of maximum economy for everyone, we must tier the prices of our tours to accommodate for groups with smaller number of travelers.
  • All tour prices exclude flight tickets, airport taxes, tips, bellman services, maid services, hotel room service, additional local guides, any personal expenses, telephone calls and charges, excess baggage fees, meals, daily parking fees and any other expenses not specifically mentioned as included in the tour confirmation. All extra expenses as stated here and not specifically mentioned as included in the tour confirmation will be borne by the client directly.

Malaysian Taxes

  • Between the 1st of April 2015 till the 31st of July 2018, all prices stated on our website were subject to an additional surcharge of 6% for the Malaysian Goods and Services Tax (GST).
  • Between the 1st of August 2018 till the 31st of August 2018, all prices stated on our website were subject to 0% surcharge for the Malaysian Goods and Services Tax (GST).
  • Between the 1st of September 2018 till the 28th of February 2019, all prices stated on our website were subject to 0% surcharge for the Malaysian Sales and Services Tax (SST).
  • As of the 1st of March 2019, some travel tour services are subject to the Malaysian Sales and Services Tax (SST). Therefore, for services subject to the SST terms, the prices stated on our website includes 6% SST. For services not subject to the SST terms, it is understood that the prices stated do not include 6% SST and will not be additionally charged.
  • More information on the taxes collected by the Malaysian government can be checked out on the Royal Malaysian Customs Department website.

Hotel and Accommodation Terms

  • Rooms are assigned by the hotels and based on ROH (run of house) unless otherwise indicated. Hotel check in time is normally 1400 hours and check out is normally 1200 hours.
  • All hotel bookings included in the tours are based on 4-star twin sharing rooms. Upgrade to 5-star accommodations are subject to an additional surcharge and are only available where stated. Child travellers must share a room with at least one parent or adult guardian.

Terms of Use

Any use of the MM Adventure website, including, but not limited to, looking to information and booking our tours or transfers, is subject to our terms of use. Please refer to them here.

Limitation of Liability

MM Adventure gives notice that services provided with our tours and itineraries, including transportation, hotel accommodations, meals, and all other services, are purchased from various independent suppliers who are not affiliated with MM Adventure in any way.

Although we endeavour to choose the best suppliers available, MM Adventure has no right to control their operations and therefore make all travel arrangements based on the express condition that MM Adventure, and our own agents and employees, shall not be liable for any delay, mishap, inconvenience, expense, irregularity, bodily injury or death to person, or damage to property occasioned through the conduct or default of any company or individual engaged in providing these services.

Each of these passenger conveyance companies, tour companies, hotels, restaurants, etc., is subject to the laws of the state or country where the service is provided.

MM Adventure shall not be liable for:

  • expenses such as additional hotel nights and meals not specified in the individual tour itineraries that may be required either during, prior to, or following a tour, when caused by the guest’s travel arrangements, by airline scheduling or airline schedule changes, cancelled flights, missed flight connections, and / or by other factors not under the control of MM Adventure.
  • expenses incurred in recovering luggage lost by airlines, belongings left behind on a trip, or the shipping of purchases or other goods home from abroad.
  • bodily injury or property damage for any reason, including but not limited to acts of God, weather conditions, quarantines, strikes, civil disturbance, theft, default, detention, annoyance, changes in government regulations, terrorism, war, or failure of conveyance to arrive or depart as scheduled, etc. over which MM Adventure has no control.

MM Adventure reserves the right to change hotels and tour leaders and to alter the itinerary when deemed necessary or advisable. MM Adventure also reserves the right to cancel any trip prior to departure.

If you have any doubts about our Terms & Conditions, please email us any questions you may have and we will be glad to answer them.